MEET THE TEAM 

Our core teams below are a talented and friendly bunch but they do take their roles very seriously.   Everyone is focused to ensure our customers receive exceptional results with lasting impact.  Our Hero's, the Trainers, are industry experts, qualified to create and deliver the best training solutions for each and every customer.  

We have provided you with some bite sized info about our experience but we are very happy to provide more details, just click 'The Team - discover more' button. 

Tara

New Business Director

30 Years sales experience, Tara truly understands what it takes to deliver customer services excellence.  She spent 17 years working with Corporate and Public Sector customers managing their extremely high expectations.  Tara has the ability to influence and manage complex stakeholder relationships, gaining buy in at all levels.  

Her success is largely due to strong business ethics and open dialogue, enabling her to build long-term relationships with customers and individuals alike. Her enthusiasm is contagious, which is reflected by her team who always

go the extra mile.   

Pauline

Finance & Admin Manager

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25 Years - has a wealth of experience working as an effective Billings, Credit Control and Admin Manager.  Dependable, enthusiastic and conscientious self-starter with a can-do attitude,  hard working and reliable. Responds well to change, while adding value to management, colleagues and the business as a whole.  A dedicated and trustworthy team player who is equally comfortable working unsupervised and stepping in to Manage the office on a regular basis. 

Carly

Training Account Manager 

Carly originally came from an AV background where she started off in purchasing and moved her way in to Account Management.  She is a highly motivated, confident and very likeable individual who has been assisting both new and existing customers with their training needs for 9 years.  She is an excellent account manager, easily establishing a good rapport and delivers the right solution by working closely with the customer to ensure nothing has been missed.   

Rachel

Training Co-ordinator 

20 Years of working in HR and L&D - My

key responsibilities involve understanding the training we need to create for our customers, the preparation requirements and enrolment process for all candidates.
Reading company documentation and keeping up to date with current standards to ensure everything we deliver is correct and meets

the customers needs.   I work closely with our sales team to ensure a quality of service from business take on to the delivery of the training programmes and any post course support.

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Dan

Training Account Manager 

10 Years of working as an experienced Account Manager with a demonstrated

history of working in the professional training & coaching industry. Skilled in Negotiation, Customer Service, Brokerage, Customer Relationship Management (CRM) 

and Recruiting. 

MEET SOME OF OUR HERO'S

                THE TRAINERS 

Balvinder

Super Power - Positivity 

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17 Years experience -  Balvinder is a well-respected and highly-proficient basic skills and vocational trainer, mentor and well-being coach.  She has developed an enviable reputation in supporting unemployed and vulnerable people with improving work capabilities and raising aspirations.  A firm believer and advocator of empowering others through facilitating confidence-building and recognition of potential.

Bella

Super Power - On Target  

9 Years Experience in L&D, across all levels including Sales and Recruitment training.   

Bella prides herself on her ability to build strong, positive relationships with our delegates and stakeholders which, results in maximising the impact of both the training and coaching. Her interest in psychometric profiling and NLP equips her to support individuals, identifying their goals, overcome their barriers and to be their best.   She was a   “ highly commended” finalist in the HR Excellence Awards 2019 for her L&D training strategy for trainee recruiters.

Dave

Super Power - Inspiring  

27 Years Experience, Dave is a powerful and insightful coach, with both a rigorous and methodological approach. He brings a calmness and clarity to his training and an ability to stand in the delegates shoes, allowing people to move forward through very often uncomfortable issues with an experience of safety and partnership.  He had worked within a vast number of market sectors, giving him a deep appreciation of the mechanisms at work within any organisations, providing the optimum environment for every culture.  

Elizabeth

Super Power - Integrity  

25 Years in Human Resources and Operational experience spanning both public and private not for profit sectors.  Roles have included Director of  L&D, Head of Learning as well as being responsible for training and mentoring trainers, mediators and investigators.r 

Elizabeth takes a person-centred approach, strongly believing every individual and organisation has the solution and answer to the question or issue they pose.   She has won numerous awards for her Leadership and Diversity programmes as well as cultural change programmes for the judicial and other sectors.

 

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Fiona

Super Power - Insightful  

 

 

 

 

 

 

Fiona has worked in Learning and Development since 2002 and is qualified Trainer and Coach with substantial experience across a wide variety of industries from engineering to travel and in both private and public sectors. Fiona has extensive experience of consulting, designing and across Europe and delivers a wide variety of personal, management and leadership development topics. Since qualifying as an Emotional Intelligence practitioner in 2008 she has worked extensively in the area of Emotional Intelligence and Wellbeing. Fiona believes that creating a healthy working environment where employees feel valued, engaged and motivated will get the very best results.

Graeme

Super Power - Thought Provoking  

Graeme has worked in the learning & development field for over 25 years . Key areas of expertise include coaching skills for managers, holding effective and difficult performance conversations, managing performance and Situational Leadership. programmes.  Graeme has coached and mentored senior managers, CEO’s and directors who require help with business and strategic issues, managers dealing with change and progressing into new roles, or managers who require operational support in managing individual team members and teams.

Jacki

Super Power-Performance  

 

14 Years Experience - Jacki has a proven

track record in people management training customer services and coaching.  She is truly excited by helping people achieve more than they imagined possible by challenging and preparing them for future growth.  Having spent years in customer services herself she

is able to impart this knowledge to 

enhance performance, develop teams and ensure customer satisfaction.  As an experienced coach Jacki is particularly good

at working with under-performers and people ready for the next step in their career.   

Super Power - Challenging  

 

10 Years Experience, Jacky is a highly determined, motivated and analytical person taking an objective view, seeing situations from all angles. A strong team player who goes the extra mile to support our customers and the team.  She places high value on honesty, and shows positivity in all situations.  She has proven experience in designing, delivering and evaluating learning across diverse business areas for all levels of staff including senior management. Jacky deliveries Management & Leadership and  Personal Impactful programmes  

Jacky
Lisa 

Super Power - Confidence  

19 Years Experience - Lisa is one of our IT training specialist.  She delivers engaging and enjoyable training, consisting of well- structured sessions with hands-on practice and regular learning checks.  Lisa  ensures each delegate gains the skills, desire and confidence to

increase their effectiveness in the workplace. 

She is able to provide training for any level, across a range of packages, including 

Microsoft, Access, Publisher and Visio,

amongst other areas 

Neil

Super Power -Negotiator 

20 Years Experience - Neil is a passionate, recruitment specialist with extensive Sales Development experience, gained predominantly within the Recruitment and Training Industry. With a strong Sales background he has passed on valuable sales skills and practices to others, mentoring and coaching them to success, including NSA winners in three different categories. He brings courses to life with empathy, good humour and energy.  His consultative approach brings the best out of the delegates inspiring them to make a real positive change

Roxy

Super Power -Motivational 

11 Years Experience - Roxy is driven to help people get on, to get the best out of each other and create positive working relationships, free of stress, bias and conflict. Her interest in human behaviour, positive psychology, Neuro Linguistic Programming and Neuroplasticity makes her very  well equipped to help people improve their own self-awareness and the awareness of others, improve motivation and drive, develop confidence, clarity and vision as well as build strong partnerships. 

Sarah

Super Power - Rapport  

20 Years Experience - Sarah is an award-winning Learning and Development professional in the Hospitality and Leisure Industry as well as experience within Reception, Reservations and Sales. She is an engaging trainer and coach with a natural passion and ability to influence and develop people. With extensive experience in identifying training needs of individuals and businesses, she delivers focused support to build skills and confidence to help them achieve their goals. 

Sharon

Super Power - Versatile  

26 Years Experience- Sharon has been 

delivering IT & Software training since 1993

to Corporates and Public Sector customers.  Versatile and knowledgeable with a friendly, professional approach. Sharon has helped customers with migration upgrades and software rollouts.  She works with both class room-based instruction and 1-2-1 coaching as well as assistance at the desk and floor walking.  Sharon has technical expertise for troubleshooting, users’ issues and always makes sure she is fully up to date with any new features and software.

Super Power - Inclusive  

20+ Years Experience -As a former Operational General Manager and HR Specialist, Sheri has gathered an in-depth knowledge of legal compliance, operational management, services, employee relations, organisational change and workforce development.  She has worked with Public Sector and Corporates with particularly focus around cultures, their diverse customer base, the workforce and the varied challenges they are faced with.

Sheri
Vicky

Super Power - Diverse  

18+ Years Experience - wellbeing / mental health advocate, practitioner and

 behavioural psychology which has given Vicky a diverse and unique career history.  Delivering development solutions and opportunities in commercial

and public sectors as well as building up a

highly respected  reputation as a

performance coach.