‘YTB’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The data we collect
We may collect the following information:
name and job title
contact information including telephone number and email address
demographic business information such as postcode, preferences and training related interests
other information relevant to customer surveys and/or offers relevant to the services we offer
We will not sell, share or lease your personal information to any third parties unless we are required by law to do so.
You may request details of the personal information we hold about you under the Data Protection Act 1998, the European General Data Protection Regulation ((EU) 2016/679) (GDPR) as well as any laws implemented, added to or replacing those pieces of legislation. If you would like a copy of the information we hold about you, please email us at and we will contact you straight away. If you would like us to remove your personal information from our records, again please send an email to us and we will ensure this happens.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
What we do with the information we gather
We require this information to understand your training needs and to provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our range of services
To ensure we meet our contractual commitments to you
We may periodically call you or email you to see if we can help in any way or highlight any new training areas, special offers or other information we think you may find interesting using the telephone number or email address provided to us
We may contact you by email, phone, fax or mail
We may use the information to customise the website according to your interests
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.