EMOTIONAL INTELLIGENCE

"Emotional Intelligence is the key to both personal and professional success"

Made popular by American Psychologist Daniel Goleman Emotional Intelligence is defined as the ability to:

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Recognise, understand, manage our own emotions and influence the emotions of others

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In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions – both our own and others – especially when we are under pressure.

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To put it another way,  people with emotional intelligence are excellent  at managing their emotions. They don't get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They're exceptional decision makers, and they know when to trust their intuition. Regardless of their strengths, however, they're usually willing to look at themselves honestly. They take criticism well, and they know when to use it to improve their performance.

 

As a result more and more people accept that Emotional Intelligence is just as important to professional success as technical ability, and organizations are increasingly using EI as a marker for employing promotion and development  purposes.

 

There are 5 main elements to Emotional Intelligence:

• Self-awareness

• Self-regulation

• Motivation

• Empathy

• Social skills

 

People who are able to manage these successfully develop harmonious relationships and a better working environment for employees which in turn can lead to happier people and an increase in productivity.

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