top of page
Credit, Collections & Debt Management


Your Training Bank provide our customers with a wider range of services, which now includes training for Management Recruitment, Collection and Debt Management and all Credit Professionals.  We are offering training module sessions, one day workshops and programmes that cover the full scope of Credit Control Professional Service, aimed at all levels. 

To enquire about any of our courses or one specifically designed for your organisation, please call us on 01273 962111, email: or go to our contact page and complete the form:

Collections and Debt Soft Skills Training Courses Include:

  • Communication Skills (positive language and rapport building)

  • Delivering Fair Customer Outcomes, (focussing on aligning an approach with TCF)

  • Listening Skills

  • Asking the Right Questions

  • Negotiating Skills – within the boundaries the specific business wants us to work

  • Objection Handling

  • Vulnerability, Spotting and Handling It…linking it into mental health issues

  • Resilience and Assertiveness

  • Managing Conflict

  • Handling Difficult Conversations

  • Motivating Your Team

  • Judgement and Decision Making Skills

  • Coaching in Collections

  • Sales in Collections

  • Customer Services

  • Conflict Resolution

  • Managing Stress

  • Time Management


Collection Training Courses in Consumer 2021

  • Telephone techniques in consumer collections dealing vulnerable customers (COVID 19)

  • Advanced telephone techniques part 2

  • Developing a positive working environment within the collection floor

  • Sales in collections

  • Judgement and decision-making skills within Collections


Export Training Courses – Trading within the EU 2021

  • Introduction to Export Credit & Collections

  • Export Procedures & Documentation

  • Export Credit Management & Collections – supplying to the EU – after Brexit

  • Enforcing Payment Overseas

Credit Insurance Training Courses 2021

  • Working with Credit Insurance

  • The Market – insurers, industry leaders and policy types they offer

  • The types of policy and what types of company they’re best suited for Effective broking in the credit insurance market Acronyms, language and meanings within the market, from enquiry to on-risk confirmation – the process


Credit Risk & Commercial Courses 2021

Hour Webinars: –

  • Boost your Collection Rate

  • Skills for Collectors

  • Credit Control Made Easy

  • New to Collection Tips & Hints

  • Risk Assessment – Prt 1, step by step guide

  • Risk Assessment – Prt 2, understanding what the numbers tell you

  • Negotiation and Influencing Payment

Legal Proceedings Training Courses 2021

  • Contractual Obligations and Disputes

  • Legal Proceedings

  • Enforcement of Judgments

  • Cross Border Proceedings

  • Insolvency Proceedings

bottom of page