Customer Services Course List

  • Behaviours that make a difference

  • Building and retaining customer relationships

  • Communication skills

  • Delivering excellence in customer services via telephone/email 

  • Going from average to excellent 

  • Going the extra mile – excellence in customer service 

  • Handling customer complaints and objections – staying calm under pressure

  • Improving your customer experience

  • Introduction to customer service

  • Managing and coaching your customer services team

  • Professional reception skills

  • Professional telephone skills 

  • The best customer services experience

  • Understanding your customer’s needs

  • Unions improving the members experience

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