Customer Services Course List

Behaviours that make a difference

Building and retaining customer relationships

Communication skills

Delivering excellence in customer services via telephone/email 

Going from average to excellent 

Going the extra mile – excellence in customer service 

Handling customer complaints and objections – staying calm under pressure

Improving your customer experience

Introduction to customer service

Managing and coaching your customer services team

Professional reception skills

Professional telephone skills 

The best customer services experience

Understanding your customer’s needs

Unions improving the members experience