IF I'VE SAID THIS ONCE.........DISENGAGED STAFF is a typical issue and one that good employers should be working to improve. There is an emerging pattern around the topics of employee's voice and management listening skills.
You are asking your employees to step up, you may be providing them with skills gap training, tasking them to improve their own performance BUT does your Employee have a voice? Are you listening and learning from your employees? Their feedback should be encouraged with honesty and transparency. Your people have a wealth of experience, which is priceless. Engaging in regular two-way dialogue will provide positive, impactful results you can't buy....ENGAGED STAFF.