MEET THE TEAM
Our core team's below are a talented and friendly bunch but they do take their roles very seriously. Everyone is focused to ensure our customers receive exceptional results with lasting impact. Our Hero's, the Trainers, are industry experts, qualified to create and deliver the best training solutions for each and every customer.
We have provided you with some bite sized info about our experience but we are very happy to provide more details, just click 'The Team - discover more' button.
Tara
New Business Director
30 Years sales experience, Tara truly understands what it takes to deliver customer services excellence. She spent 17 years working with Corporate and Public Sector customers managing their extremely high expectations. Tara has the ability to influence and manage complex stakeholder relationships, gaining buy in at all levels.
Her success is largely due to strong business ethics and open dialogue, enabling her to build long-term relationships with customers and individuals alike. Her enthusiasm is contagious, which is reflected by her team who always
go the extra mile.
Pauline
Finance & Admin Manager
25 Years - has a wealth of experience working as an effective Billings, Credit Control and Admin Manager. Dependable, enthusiastic and conscientious self-starter with a can-do attitude, hard working and reliable. Responds well to change, while adding value to management, colleagues and the business as a whole. A dedicated and trustworthy team player who is equally comfortable working unsupervised and stepping in to Manage the office on a regular basis.
Carly
Training Account Manager
Carly originally came from an AV background where she started off in purchasing and moved her way in to Account Management. She is a highly motivated, confident and very likeable individual who has been assisting both new and existing customers with their training needs for 9 years. She is an excellent account manager, easily establishing a good rapport and delivers the right solution by working closely with the customer to ensure nothing has been missed.
Rachel
Training Co-ordinator
20 Years of working in HR and L&D - My
key responsibilities involve understanding the training we need to create for our customers, the preparation requirements and enrolment process for all candidates.
Reading company documentation and keeping up to date with current standards to ensure everything we deliver is correct and meets
the customers needs. I work closely with our sales team to ensure a quality of service from business take on to the delivery of the training programmes and any post course support.
Dan
Training Account Manager
10 Years of working as an experienced Account Manager with a demonstrated
history of working in the professional training & coaching industry. Skilled in Negotiation, Customer Service, Brokerage, Customer Relationship Management (CRM)
and Recruiting.
MEET SOME OF OUR HERO'S
THE TRAINERS
Balvinder
Super Power - Positivity
17 Years experience - Balvinder is a well-respected and highly-proficient basic skills and vocational trainer, mentor and well-being coach. She has developed an enviable reputation in supporting unemployed and vulnerable people with improving work capabilities and raising aspirations. A firm believer and advocator of empowering others through facilitating confidence-building and recognition of potential.
Bella
Super Power - On Target
9 Years Experience in L&D, across all levels including Sales and Recruitment training.
Bella prides herself on her ability to build strong, positive relationships with our delegates and stakeholders which, results in maximising the impact of both the training and coaching. Her interest in psychometric profiling and NLP equips her to support individuals, identifying their goals, overcome their barriers and to be their best. She was a “ highly commended” finalist in the HR Excellence Awards 2019 for her L&D training strategy for trainee recruiters.
Chris
Super Power - Integrity
H17 years training experience. Having worked for one of the best customer service focussed companies in the country, he is keen to empower people, getting them to challenge the norm, step outside of their comfort zone and do things differently. Chris covers:
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Collection & Credit Control including Vunerability
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Safeguarding & Prevent
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Workplace Coaching and Mentoring
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Compliance Awareness
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Competency & Assessment
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Behavioural Training
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Apprentcieships
Dave
Super Power - Inspiring
27 Years Experience, Dave is a powerful and insightful coach, with both a rigorous and methodological approach. He brings a calmness and clarity to his training and an ability to stand in the delegates shoes, allowing people to move forward through very often uncomfortable issues with an experience of safety and partnership. He had worked within a vast number of market sectors, giving him a deep appreciation of the mechanisms at work within any organisations, providing the optimum environment for every culture.
Fiona
Super Power - Insightful
Fiona has worked in Learning and Development since 2002 and is qualified Trainer and Coach with substantial experience across a wide variety of industries from engineering to travel and in both private and public sectors. Fiona has extensive experience of consulting, designing and across Europe and delivers a wide variety of personal, management and leadership development topics. Since qualifying as an Emotional Intelligence practitioner in 2008 she has worked extensively in the area of Emotional Intelligence and Wellbeing. Fiona believes that creating a healthy working environment where employees feel valued, engaged and motivated will get the very best results.
Graeme
Super Power - Thought Provoking
Graeme has worked in the learning & development field for over 25 years . Key areas of expertise include coaching skills for managers, holding effective and difficult performance conversations, managing performance and Situational Leadership. programmes. Graeme has coached and mentored senior managers, CEO’s and directors who require help with business and strategic issues, managers dealing with change and progressing into new roles, or managers who require operational support in managing individual team members and teams.
Jacki
Super Power-Performance
14 Years Experience - Jacki has a proven
track record in people management training customer services and coaching. She is truly excited by helping people achieve more than they imagined possible by challenging and preparing them for future growth. Having spent years in customer services herself she
is able to impart this knowledge to
enhance performance, develop teams and ensure customer satisfaction. As an experienced coach Jacki is particularly good
at working with under-performers and people ready for the next step in their career.
Super Power - Challenging
10 Years Experience, Jacky is a highly determined, motivated and analytical person taking an objective view, seeing situations from all angles. A strong team player who goes the extra mile to support our customers and the team. She places high value on honesty, and shows positivity in all situations. She has proven experience in designing, delivering and evaluating learning across diverse business areas for all levels of staff including senior management. Jacky deliveries Management & Leadership and Personal Impactful programmes
Jacky
Mia
Super Power - Reflective
13 Years Experience - Mia worked in the hospitality industry for many years, working her way up to a management role and this journey taught her that effective communication is absolutely imperative. Regardless of your position within the organisation, this is a skill that everyone can benefit from. We often take it for granted that because we can talk, we know how to communicate but this is not the case and often we are oblivious of the impact our words and actions can have on others which can be very detrimental.
Roxy
Super Power -Motivational
11 Years Experience - Roxy is driven to help people get on, to get the best out of each other and create positive working relationships, free of stress, bias and conflict. Her interest in human behaviour, positive psychology, Neuro Linguistic Programming and Neuroplasticity makes her very well equipped to help people improve their own self-awareness and the awareness of others, improve motivation and drive, develop confidence, clarity and vision as well as build strong partnerships.
Sue C
Super Power -Wellbeing
13 Years Experience - Sue specialises in corporate wellbeing: focusing on the health of staff, menopause, andropause and mental health in the workplace. Through educating both managers and staff in these areas has helped improve working relations, reduce absenteeism and increase productivity. Sue has a Bachelors in Science (BSc) Honours Health Sciences: Nutritional Therapy, University of Westminster. She trains in
Menopause, Andropause, Diabetes & Pre-diabetes. Mental Health, Importance of Sleep, IBS, Crohn’s Disease and FODMAPS
Sue
Super Power - Versatile
26 Years Experience- Sue has been
IT industry since 1980and is highly experienced in defining and delivering IT End-User applications in both the public and private sectors. She has an Online Learning Facilitator certification which has enabled her to provide virtual training to various clients around the world. She also works with both classroom-based instruction and 1-2-1 coaching as well as assistance at the desk and floor walking.
Talycia
Super Power - Inclusive
Talycia studied as a psychological practitioner and is an experienced and engaging facilitator who delivers bespoke training in to businesses, charities and organisations in the voluntary sector. Talycia is passionate about LGBTQ+ issues, Anti-Racism in the workplace and Disability and Neurodiversity Awareness as well as delivering training modules on these topics. LGBTQ+ Awareness, Anti-Racist Practice, Neurodiversity & Disability Inclusion, Youth Work, Communication,
Equality, Diversity and InclusionWorkplace Strategy, Psychological Interventions andAllyship
Vicky
Super Power - Diverse
18+ Years Experience - wellbeing / mental health advocate, practitioner and
behavioural psychology which has given Vicky a diverse and unique career history. Delivering development solutions and opportunities in commercial
and public sectors as well as building up a
highly respected reputation as a
performance coach.
Super Power - Interactive
15+ Years Experience - Zahoor is a personable and versatile finance trainer who is experienced in delivering training that is interactive, effective and fun. A qualified accountant by profession, he has worked as a consultant and manager in numerous sectors before specialising as a trainer, including PwC, Unicef and Diageo . He covers:
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Financial awareness
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Business consultant
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Business writing
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Data visualisation
Zahoor